Chimella – Great British Invention and Great Customer Service
I met Simon at this year’s Grand Designs and purchased a Chimella, based on the fact that I could see that it would
A. Stop a lot of heat escaping up the Chimney when the fire is not in use and B. It would keep my heating bills down.
I used the Chimella a few times and accidentally broke some parts on the canopy, got in touch with Simon via email, got an immediate response and an explanation as to what could have happened, I used the on-line video’s which are a great help for troubleshooting.
The following day I received an email from Simon, saying that the company would be sending a replacement canopy out free of charge, Great British Invention along with Great Customer Service
