I just wanted to say thank you so very much for the new Chimella. It arrived this morning and is now in the flue and keeping my room warm! Always a pleasure dealing with such a pro active company. Really refreshing and thankyou so much for getting the chimella to me so quickerly. The thought of not having a chimella over the xmas period was unthinkable. Our room is freezing without it. I love what you said to me on the phone “once you go chimella you can never go back!”….so true. All the best for 2018.