Hi Simon,
Thanks so much for your call just now! I want to leave a review as I am totally blown away by your customer service.
“I was having a little trouble fitting my Chimella into my chimney. It just wouldn’t seem to hold, despite doing what I thought the directions said to do. I wrote to the company via the website, and not a few minutes later, Simon the owner himself called me! He walked me through what I was doing wrong, and the Chimella fit perfectly in place afterall. Amazing service for a fantastic product. Thanks Simon!”
