I purchased my Chimella approximately 2 years ago & it has been a brilliant energy saving gadget keeping out the drafts. Unfortunately I was a bit heavy handed & ended up with a malfunction. I made contact with the company via telephone & left a message asking to be contacted. Simon got back to me very quickly & did some troubleshooting via FaceTime. It allowed Simon to diagnose the problem & ascertain that it couldn’t be repaired. As I was going to have to purchase a new one Simon offered me a goodwill gesture discount which allowed me to make a good saving. Have ordered my new Chimella & looking forward to receiving it. Simon I must applaud you for your excellent customer service. Thanks again.
