Hi Simon
Thank you so much once again for helping me to successfully install my second Chimella
Review (please feel free to shorten / tidy AYSF):
3 years ago I came across Chimella in one of the exhibit stalls at an expo at ExCel London. It sounded a great concept and the product looked high quality.
I purchased a medium sized Chimella – and I installed it within a few minutes to where it has remained ever since.
I know it is having a marked effect in reducing heat loss as it has made a considerable difference in the heat demand from the Tado Smart Radiator controller located in the same room. Also, we hear significantly less noise emanating from the chimney on windy days.
I purchased a second Chimella a few weeks ago and could not get it installed. The Chimella was deploying fully, but did not seem to grip the internal sides of the chimney. I thought the problem was that the flu was excessively large – too large for the medium sized Chimella.
I contacted Simon who suggested we jumped on a WhatsApp video call. Simon, quickly identified that the chimney was not the issue. My installation technique was the problem. He provided guidance on correct installation method. I successfully installed the Chimella within minutes, once my technique was corrected.
I should have paid a more attention to the instructions provided in the Chimella packaging (and on You Tube) rather than trying to remember what I had done three years ago when installing the first one.
Thanks Simon. Great Product. Great personal service.
Back soon. We have another 2 chimneys to go.
