Having ordered 3 Chimellas, I was very impressed by their firing power, but unfortunately after excitedly firing round the house 2 stopped working, so i decided to read the instructions. After successfully installing the remaining chimella, I phoned Chimella to see what could be done with the damaged devices and had an enjoyable and informative conversation with Simon the inventor. He was able to explain exactly what I’d done wrong and how to operate the Chimellas correctly, kindly offering to replace the two I’d broken. While waiting for the replacements, we had some awful weather, which sent all manner of dirt down our chimneys and out onto the carpets, except for the chimney with the Chimella, which was clean as a whistle. Now having received and correctly installed (thanks to Simons advice) the 2 replacement Chimellas we have again had some wet and very windy weather & I’m pleased to say there has been no dirt fowling the carpet and there is a noticeable lack of draw going up the chimney. All boxes ticked. Extremely happy with my purchase and particularly the service that I received. Thank you very much.
Many thanks again for your help.
