Unbelievable customer service!!

Hi Si

Just to let you know that, following our recent exchange about the safe arrival of the Chimella after the postal strikes delay, we installed it in no time at all following the very clear instructions and are delighted with the results.

Thank you so much for your swift and courteous response to my query and for eliminating the draught whistling down our chimney!

A real pleasure and a breath of fresh air dealing with you and your unbelievable customer service.