£839.94
134 Reviews
Here at CHIMELLA we are so confident that you will love of our fantastic product that we offer our Gold Stamp Service of a 14 day money back guarantee to all of our customers.
If you find that your CHIMELLA does not meet your expectations we offer a full refund to you if the product is returned to us within 14 days from the date of purchase and in an good resaleable condition.
If you find that you have bought the wrong size CHIMELLA for your chimney do not worry as we are here to help. All you need to do is let us know what size you need, return your CHIMELLA to us and we will send you out the correct size after taking payment for the difference. Easy.
We pride ourselves on our high levels of customer service and feel that when you are buying the best you deserve the best so your whole experience of buying from CHIMELLA should be as good as our product – smooth, efficient and pleasurable!
Hello Simon,
I want to thank you for all of your help with sorting out my draughty Dining room. The huge rise in temperature today means we are almost entirely draught free, which is quite an achievement with that huge chimney!
You have a great product but it is your sense of customer service, & generosity of spirit, which makes it an excellent one.
I wish you well for the future, & thankyou again.
Very best wishes,
Message: Very impressed with the customer service and back-up. We purchased a Chimella about 7 years ago and have used it successfully since then. Unfortunately earlier this year, small part of the moulding on the extending handle failed. As a Chartered Engineer for Loctite, I knew which adhesive was best and used LOCTITE HY 4070 which repaired it successfully. I mentioned this briefly to the Stand Owner at the Ideal Home Show and he gave me a replacement part which is fantastic customer service for a product which was bought along time ago and has been utterly transformational in keep our home warm.
Hello Simon
Just to say that I have fitted the chimella with no problem. It has definitely made a difference. This weekend’s weather has been a good test and it has passed with flying colours. Thank you so much for being so helpful and answering my queries prepurchase.
Regards
Christine Hale, Shipstone on Stour
