£1,019.94
134 Reviews
Here at CHIMELLA we are so confident that you will love of our fantastic product that we offer our Gold Stamp Service of a 14 day money back guarantee to all of our customers.
If you find that your CHIMELLA does not meet your expectations we offer a full refund to you if the product is returned to us within 14 days from the date of purchase and in an good resaleable condition.
If you find that you have bought the wrong size CHIMELLA for your chimney do not worry as we are here to help. All you need to do is let us know what size you need, return your CHIMELLA to us and we will send you out the correct size after taking payment for the difference. Easy.
We pride ourselves on our high levels of customer service and feel that when you are buying the best you deserve the best so your whole experience of buying from CHIMELLA should be as good as our product – smooth, efficient and pleasurable!
When it’s as cold as it is currently, you can almost feel the centrally-heated hot air being sucked up chimneys!
We have an extra-large Chimella which I was deploying only managing to break the handle! Aside from its brilliant products, the great thing about Chimella is that it is run by real people like Simon. Having spoken to him, within 48 hours we had a replacement handle. Now that’s is FIVE STAR service.
Every chimneyed house in the land should have a Chimella!
Many thanks
Simon
We’re really pleased with our Chimella, our living room is noticeably warmer after fitting it! We’ve just moved to a new house and the daily ‘it’s freezing in this room’ conversation has stopped now. I had some initial issues trying to get it to fit inside our particular chimney – the example used on the main video on the website didn’t work for me, as our chimney is a different shape and so I wasn’t using the correct technique. Simon from the company was incredibly helpful and talked me through exactly what I needed to do by video call. Now that I understand where and how to fit it, it is straightforward to use (I need to put it up as high as I can in my chimney to get past the slope bit and up into the main cylinder). Thank you, great customer service and great quality product.
Hi Guys,
Thank you so very much for the phone call after my query regarding which
size Chimella I needed 🙂
You kindly sent me out the large, and an extra large Chimella, to see which
suited my Huge Inglenook fire best!
Following on from a few trials (with me standing in my Chimney as per your
instructions, as I could not bribe either of my daughters to assist there
poor Mother haha)
I find that the Large size does suits my Chimney after all, Great advice. Thanks you. So would like to
return, still in unopened packaging the Extra Large one.
Many thanks for your superb customer service and help! Very refreshing.
Best Wishes
