
Here at CHIMELLA we are so confident that you will love of our fantastic product that we offer our Gold Stamp Service of a 14 day money back guarantee to all of our customers.
If you find that your CHIMELLA does not meet your expectations we offer a full refund to you if the product is returned to us within 14 days from the date of purchase and in an good resaleable condition.
If you find that you have bought the wrong size CHIMELLA for your chimney do not worry as we are here to help. All you need to do is let us know what size you need, return your CHIMELLA to us and we will send you out the correct size after taking payment for the difference. Easy.
We pride ourselves on our high levels of customer service and feel that when you are buying the best you deserve the best so your whole experience of buying from CHIMELLA should be as good as our product – smooth, efficient and pleasurable!

I love my Chimella ! Really nicely made piece of kit.
Great customers Service too and thanks for your advice which really made me confident to buy.
Thank you !

Thank you so much Simon for bringing round a new Chimella on Saturday. That was really kind, and wonderful service!
We absolutely rate the Chimella, chimney umbrella! We’ve had years of draughts and wind blowing down the chimney in our lounge/dining room. We didn’t think it could be cured by anything, but as soon as the Chimella was installed – a very easy process – all of that stopped. The room is no longer colder than the rest of the house and as an added bonus, the Chimella catches all the debris that previously blew down onto gas fire and marble fireplace. It was a great buy at the exhibition!
All the very best and hope that business is brisk in 2022.
Kind regards
Cyndy and Jack

As a Chartered Engineer and Chartered Environmentalist – who lives in an old building with a number of chimneys – I can say that I am really impressed with my Chimellas. Their design and construction is functional and robust. I have been using them for three years and install them in the autumn and remove them in the spring: this gives me all the advantages of preventing drafts in the winter and allowing the building to breath in the summer.
Great product and outstanding service.
Simon Engwell CEng CEnv, Middlesex