£1,019.94
134 Reviews
Here at CHIMELLA we are so confident that you will love of our fantastic product that we offer our Gold Stamp Service of a 14 day money back guarantee to all of our customers.
If you find that your CHIMELLA does not meet your expectations we offer a full refund to you if the product is returned to us within 14 days from the date of purchase and in an good resaleable condition.
If you find that you have bought the wrong size CHIMELLA for your chimney do not worry as we are here to help. All you need to do is let us know what size you need, return your CHIMELLA to us and we will send you out the correct size after taking payment for the difference. Easy.
We pride ourselves on our high levels of customer service and feel that when you are buying the best you deserve the best so your whole experience of buying from CHIMELLA should be as good as our product – smooth, efficient and pleasurable!
We have had 3 chimellas in our chimneys for over 8 years now and they have been outright the best products we have ever bought.
Just for context our house is 1865 and is a typical leaky victorian house. The chimeras have all but cut out all the draughts and we have seen a huge drop in our bills from what all our friends are paying.
I rang Chimella with regards to an issue with one that my son removed from the fire and Si came back immediately and arranged a video call to explain the fix and how it had been caused(operator error…oops!)
This product is amazing and the customer service is outstanding . it is so refreshing to feel good about dealing with an issue rather than hours of frustration with call centres and Ai.
No brainer 5 star plus plus plus.
all the best Catherine
When it’s as cold as it is currently, you can almost feel the centrally-heated hot air being sucked up chimneys!
We have an extra-large Chimella which I was deploying only managing to break the handle! Aside from its brilliant products, the great thing about Chimella is that it is run by real people like Simon. Having spoken to him, within 48 hours we had a replacement handle. Now that’s is FIVE STAR service.
Every chimneyed house in the land should have a Chimella!
Many thanks
Simon
“I bought the Chimella product about a year ago after I saw it at the Ideal Home Show. It has been a real asset, stopping dirt falling down the chimney and making it easier to heat the room it’s fitted in. This is great with winter just arriving again! Simon has also provided fantastic customer service when I was struggling with uninstalling and reinstalling the product recently – the you tube video is also a life saver. Thanks Simon.
