£1,599.99
134 ReviewsFor the trade we sell a convenient pack of 12 Standard as a minimum order up to 25 boxes. These packs will sit neatly together in a van or shop for easy distribution.
Use your individual Trade Discount Code at payment to receive your trade discount.
For larger orders contact our contracts team.
Here at CHIMELLA we are so confident that you will love of our fantastic product that we offer our Gold Stamp Service of a 14 day money back guarantee to all of our customers.
If you find that your CHIMELLA does not meet your expectations we offer a full refund to you if the product is returned to us within 14 days from the date of purchase and in an good resaleable condition.
If you find that you have bought the wrong size CHIMELLA for your chimney do not worry as we are here to help. All you need to do is let us know what size you need, return your CHIMELLA to us and we will send you out the correct size after taking payment for the difference. Easy.
We pride ourselves on our high levels of customer service and feel that when you are buying the best you deserve the best so your whole experience of buying from CHIMELLA should be as good as our product – smooth, efficient and pleasurable!
“The best customer service ever!”
I purchased a Chimella on line, which arrived in a very timely fashion, all beautifully packaged. I had sought advice from the team on which size to order before doing so.
I did read the accompanying instructions and viewed the video before attempting to install it, but clearly not very thoroughly! I could not make the Chimella stay in the chimney, so after an hour and a face full of soot, I admitted defeat. I then fired off an email on a Sunday afternoon telling Simon that I could not make it work and that it must be broken as clearly it was a fault with the Chimella and not with me. I expected to hear in a few days, but in fact received a call first thing on Monday morning. Simon took a great deal of time trying to find out where I was going wrong as in his words “if you spend more than a few seconds on this, you are doing something wrong”. He suggested I send him some ‘photos of the inside of my chimney so he could advise further. He even offered to come to my house and install it for me, despite living c. 1.5 hours from me. This, I thought, was above and beyond anything I could have expected.
True to his word, Simon arrived this weekend on the nicest day of the year and installed my Chimella, showing me in the process just how simple it is. It is a fantastic product and I cannot rate it highly enough. As I do not want to view the handle, Simon installed it such that it could not be seen, as it is a non-working fireplace.
From start to finish, the service offered by Simon has been outstanding. To travel that distance, at his own expense and on a Saturday, was customer service at its every best. It would have been so much easier to just tell me to study the instructions and video again, but as a true professional, and someone who believes in his product, Simon wanted to prove how incredibly easy it is to install and how right he is!
I will tell everyone I know about the Chimella. It is fantastic product and sold by a company who really do care about their customers.”
We received our Chimella as a Christmas gift and it proved so easy to use. It seals up the chimney stopping drafts from coming down, stopping warm air from going out and also stopping soot and other dust from being blown back into our living room.
We don’t have a fire every day so it means as soon as the fire has gone cold, we can pop in the Chimella and stop losing any more heat and reduce drafts in the house.
Without doubt it was one of the best Christmas Presents we received this year.
Thank you Santa !!
