Thank you Si for sending me a replacement Chimella, it was especially good of you as it was due to the chimney taking in water that damaged the first one and not a direct problem with your product. I have to say that it makes an amazing difference to the temperature in my house, I couldn’t recommend it more, far superior to the other ways I have previously tried, as it is so easy and clean to use especially folding up so neatly. I can’t remember the last time someone actually wanted to hear about a query I have had. It was a breath of fresh air to have someone listen sincerely and really want to help. Wishing you and the Chimella all the very best with the future, excellant product and excellant service.
Kind regards

I love my Chimella ! Really nicely made piece of kit.
Great customers Service too and thanks for your advice which really made me confident to buy.
Thank you !

Hi Si

Meant to email you the other day to confirm that the replacement part has been received and the chimella handle is now fixed.

We installed this in our chimney (also aided by your YouTube demo, which was great!) and it works a treat, we’ve already noticed a change in the ambient temperature in the room.

Many thanks for your prompt customer service and great product.

Best regards