I bought an umbrella from you in 2013 at the Home Building & Renovation show and have been extremely pleased with the product, unfortunately whilst removing it to clean it I managed to break the handle, on my return to the show this year I was extremely pleased after explaining my mishap, you kindly gave me a replacement handle free of charge even though I was prepared to pay for it.

It is so nice to deal with a company who take great pride in their product and provide an excellent customer service and can highly recommended.

My house has two large chimney flues in the sitting room and during my first winter I was seriously concerned I’d never be able to afford to keep it warm. Then I was advised to block off the flues and some research led me to Chimella. What a great product. The room is noticeably warmer and as it’s so easy to insert and remove, I always block the flue when not using the fire – even in summer. My friends who use awkward, mess-creating chimney balloons, on the other hand, can only bear to go through the removal process once a year – so if they unblock too early they just have to put up with the cold! I must also mention the great service I received from Simon. I managed to get one of my chimellas jammed (despite the ease of operation) because I didn’t follow the instructions properly – but nothing was too much trouble for Simon who personally sorted out everything for me. I couldn’t recommend Chimella more highly.

Best wishes

Thank you SO MUCH again for helping this morning. It’s fantastic that it’s all sorted.As promised, my review…

‘Brilliant customer service. Simon gave me advice on the phone and even came to my house to fit 2 chimellas. The products are great. A very happy customer – would definitely recommend’.