Well what can I say. I met simon at a home show in harrogate and was totally blown away by his product and by his knowledge professional customer service.

I am 63 years old and I never buy on first sight of anything….ever.. but I was so blown away by what I was told and the confidence that simon had in the product that I went full in and bought 6 chimellas ( 3x large 3 standard) with a guarantee that if any didn’t fit we could replace with the correct size. He also offered for a what’s app call to run through if any issues which made me feel confident. He did state that everything was very clear in the instructions but as we are men we never read them. Funny but very true.

When I got home and unpacked my chimellas a I must say they are a proper solid bit of kit and really well made. These are not a cheap product and you definitely get what you pay for. I can now see why simon was so confident of his chimellas  lasting 20 years.

First 3 went up no problem when I got home but one was a larger flue than I originally thought so 1 buzzed Si. He came straight back to me and had a look at my chimney via what’s app. He then agreed that a larger one would be better and went through the super easy replacement procedure. He also showed me a hack to install without making any mess. My chimneys want been cleaned for over 15 years so it was a little dirty and in my eagerness to put up and not brush any loose debris away caused me to create  more dirt falling into the canopy than I should. Hack used problem solved!!

The difference in our big victorian house was noticed immediately but after a couple of weeks I can truly say that this product is an amazing. There is definitely a huge reduction in draughts but also we noticed that our doors closed better where they always used to blow open.

I really do feel good about this purchase and it is really refreshing to enjoy the whole process of buying a good product from a good company who will engage with you in person rather than a faceless internet sale.

I was always told “If it is to good to be true then it probably is” .Well simon and his brilliant invention has totally destroyed that myth.

I would 100% recommend this to anyone with an open fire.

All the best for the future.

Jes

I bought my Chimella back in the beginning of 2015 and used my Chimella every day since. The Chimella is a superb product, saves heat, prevents soot and debris fall, and is easy to manage and operate. What more can you ask for?!

Great customer service also as I accidentally snapped the handle rather than using a squidge of WD40. Handle was replaced no problem that day hassle free. What a lovely company to deal with and a fantastic product which I would recommend to any body.